IT Problem Manager - Aarhus

Would you like to strengthen and develop our IT Operations? We are scouting for an IT Problem Manager who can secure efficient and reliable IT services. You will join Arla IT in Viby J, Aarhus. We operate globally in a complex IT environment with a large SAP landscape and within an IT infrastructure based on technologies like Windows, Unix, Cisco, Exchange, DB2, WMware, etc.

We share a determination to grow the business in a responsible way. If you are looking for a position where you will have a significant impact on our performance, then read ahead.

Committed and quality minded trouble-shooter

We are anxious to reduce irregularities and breakdowns within our IT operations and for this we need your sharp analytic IT abilities. You are fast on to the problem and keep momentum until you are certain the supplier has located the actual underlying cause of the disruption - the root cause of the incident. You also keep a diligent eye on ensuring that identified actions to prevent recurrence of the incident, are documented and handled until closure.

In some situations you will head a task force with the mission to reestablish operational stability of an IT service in crisis. For these assignments you will be given a great mandate at all Arla IT suppliers, to ensure that stability is regained urgently. You can look forward to a job with great possibilities to make your influence felt under differing conditions and to build a broad contact within Arla and with Arla suppliers

Experience in the IT Field

You have a relevant theoretical background. This could be ITIL, Kepner-Tregoe or Prince2 certifications. You are experienced in general IT infrastructure and perhaps also in SAP landscape. You probably have acquired your knowledge from a large operational setting, and you have already proven that you are able to head a team of colleagues, assuming a powerful and decisive approach.

Your English communication skills also include ability to differentiate the message to support variance at receivers, that being management, technicians or Arla Business.

Additionally, you are characterized as a service-minded person who are able to make yourself heard, understood and respected by suppliers and co-workers. You are motivated by enhancement and optimization of work processes and systems. Your interpersonal skills and high level of flexibility make you a popular and trusted colleague, and you know how to build professional relations to the business and supplier

If you are prepared for change and challenge and to have a keen analytical eye, you could be our new colleague.

Application and contact

Please apply via this LINK no later than 1. April 2019. For additional information, please call Senior Talent Acquisition Consultant, Britta Vissing on +45 8733 2880 or send an email to Senior Business Development Manager, Sofie Biltoft-Riis to schedule a time for more information.