IT Manager, Service Owner team - Gdansk | Arla

IT Manager, Service Owner team - Gdansk

Take the lead on our Service owner team

To enable our growth, we are creating a new IT hub in Gdansk, Poland. That is why we are looking for you to join about 40 other IT specialists, including supporters in the HelpDesk , Security Consultants and Managers to support the IT Operation of Arla Foods.

Together, we support Europe’s largest Dairy, a wide range of products and the farmers who own Arla Foods through great IT solutions. Helping us to create these, you can be sure to make a real difference for the entire organisation, and your colleagues near and far. Join us to help us create the future of dairy.

You will be responsible for End User services related to our IT operations ranging from End User Computing, Print, Telephony, Collaboration tools, Video Conference and more. Your goal is to ensure that we meet the needs of the business and comply with the service level agreements agreed with the business and our vendors.

You will have a range of different tasks. As such, you will secure continuous improvement of the services for which you will be responsible, including hardware refresh, roadmap activities, etc. You will also secure that user support and training for your services are available to the end users.

Maintaining the service catalogue will be part of your job, and you will review and participate in defining standard changes and solution architecture. Moreover, you will participate in the definition of IT standards and give advice and support projects.

Your main tasks are:

  • Manage the team of Service Owners
  • Support the business needs within the areas of responsibility
  • Ensure the overall day to day deliveries from our vendors
  • Ensure the definition of architectural roadmaps together with the Architects
  • Participate in our agile projects and act as Business Owner for the Service Owner area.

Your Gdansk possibility

We are insourcing IT competences and establishing a new IT hub in Gdansk to supplement Global IT in Viby, Denmark. Joining IT Operation and Arla, you become part of a company where IT Operations is the core backbone of IT and through stability we are the enablers for the Future of Dairy. 

As a Scandinavian company, we value mutual trust, collaboration and initiative. Thus, you will have every opportunity to share your ideas, learn and try new things on your own initiative. Join us to help us create a centre of expertise and collaborate across cultures and borders.


  • You are and experienced Manager
  • You have experience working in a larger international organisation
  •  You hold a degree in Computer science, bachelor or similar
  • You have minimum 10 years of experience within service delivery management
  • You fully understand ITIL
  • You communicate effortlessly in English
  • You master stakeholder management

Interested in a new opportunity?

Arla is on a journey to create the future of dairy. Each of us has a role to play, with the freedom to think big. We are ambitious, but prefer accountability over control. So, if you are up for a challenge, there is no shortage of opportunities to have an impact - and realise your ambitions - whatever they may be.

You may also forward a short cover letter and your CV in English.

Either way, we look forward to hearing from you and receiving your application.

Please apply via this link.