We are currently looking to recruit a Customer Service Co-ordinator to work within our Customer Service team based at our head office in Leeds. Within this role you will be responsible for the delivery of customer order satisfaction and accurate, on time service related information both internally and externally. The role will cover standard office hours Monday – Friday but will also require the flexibility to work approximately one weekend in every four as part of a team roster.
Within this role you will be the first point of contact in the business for order satisfaction and service related information. You will ensure that all orders are processed accurately within the agreed parameters whilst supporting the Customer Service Team when dealing with all aspects of order satisfaction.
Developing a greater understanding of customer requirements and building collaborative working relationships internally with the commercial team, you will also liaise closely with external bodies such as the retailers, foodservice groups, dairies and credit control. You will perform timely administration in accordance with departmental procedures to ensure consistent and accurate internal and external reporting to meet measured targets in terms of calls processed, data input accuracy, and issue logging. Furthermore you will proactively look for opportunities to improve processes and ways of working in order to meet and exceed customer expectations.
To be successful in this role you will have experience in a customer service environment and will be familiar with order management processes. You will be confident in terms of managing your own workload and will have excellent communication skills that help you build relationships with customers and key stakeholders. Your strong analytical skills allow you to draw key insights from data and help you to spot trends. Finally you will be comfortable using a range of different systems including Microsoft Office (Excel, Word & Powerpoint).
What do we offer?
We are committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you and you’ll join a market leader who produces nutritious household-favourite brands in a way that make things better for our customers, the farmers who own us, and the whole world.
The closing date for this role is 18th December.
Please apply via this LINK